All Systems Operational
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

AWS EC2

AWS Route 53

AWS S3

MS Office365

Scheduled Maintenance

Storage MaintenancePlanned Maintenance

Schedule

March 22, 2019 21:00 - 23:00 NZDT

Components

Email Services, Healthcare ICT Services

Locations

Tomizone NZ DC Primary

Description

In the interest of continued uptime, we will be performing maintenance on one of our storage networks this coming Friday evening. We are not expecting any disruption to services aside from slight performance degradation but are making customers aware of the event.

Schedule

March 23, 2019 08:00 - March 24, 2019 12:00 NZDT

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 23rd and 24th of March 2019. During this process we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend of 23rd and 24th March so that we can plan your practice Backup and Restore to suit your operating hours. We have noted times to most practices already, if you haven't notified us of any clinics happening this coming weekend please do so now. Medtech has identified an issue with 22.18 Build 6068, so we will be updating to Medtech 32 Build 6070 instead. The update schedule for Medtech evolution remains the same. Please note the Medtech32 22.18 Build 6070 Release notes and frequently asked questions below: https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech32-Version-22.18-Build-6070-Frequently-Asked-Questions.pdf https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech32-Version-22.18-Build-6070-Release-Notes.pdf Please note the Medtech Evolution 1.16.0.20 Release notes and frequently asked questions below: https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech-Evolution-General-Practice-Version-1.16-Build-1.16.0.20-Release-Notes.pdf https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech-Evolution-General-Practice-Version-1.16-Build-1.16.0.20-Frequently-Asked-Questions.pdf Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com

Schedule

April 4, 2019 19:00 - 23:00 NZDT

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary

Description

Good day to all, Medtech has identified a few critical problems with Medtch32 22.18 Build 6070, so we will be performing unscheduled maintenance updating to 22.18 6083 resolving the below issues after we have conducted testing confirming the release is stable: Version 22.18 Build 6083 (March 2019) Description of Resolution 1. Fixes an issue that was causing Inbox and RSD files imported via the GP2GP Patient Record Import are not displayed correcting in the Patient Inbox. 2. Fixes an issue where the Quick Bill screen was not displaying service fees correctly. 3. Fixes an issue where in a specific workflow scenario filed NES Notifications in the Patient Inbox were displaying a different patient’s notification. 4. Fixes an issue where a number of practices have been receiving a Maximum User Count Exceeded error message. 5. Fixes an issue where the message, Patient eligibility for service is UNKNOWN, are you sure you want to enrol them?, is displayed when completing a Full Enrolment for a patient with an Enrolment Status of ‘Newborn Preliminary Enrolment’. We will be conducting the work this evening from 7 p.m. onwards, at this time users will not be able to access any Medtech services and we do apologise for the disruption of service. Please let us know of you have any questions Kind regards, Tomizone Support support@tomizone.comm 0800 000 027

0

Active Incidents

1

Incidents Last 30 Days

7

Incidents Last 365 Days

History (Last 30 days)

Service Disruption - Secondary DCPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Voice Services, Healthcare ICT Services


Locations

Tomizone NZ DC Secondary




April 4, 2019 10:28 NZDT
[Resolved] It has now been 24 hours since the incident and all systems continue to function normally, therefore, we are formally marking this case as resolved.

April 3, 2019 13:11 NZDT
[Monitoring] The issue has been resolved, all services are back online and we will continue to monitor the affected systems for the remainder of the day. We are still in the final stages of gathering information so that an RFO can be compiled and delivered to those whose services were affected. If you are still experiencing issues, please email us at support@tomizone.com or phone us on 0800 000 027.

April 3, 2019 10:47 NZDT
[Investigating] Engineers have been dispatched to the datacentre to provide a redundant level of access during the troubleshooting process. The rest of the team is continuing off-site remedial work. More updates to come shortly. If your services are affected, please inform your account manager, email us at support@tomizone.com or phone us on 0800 000 027.

April 3, 2019 10:07 NZDT
[Investigating] We have identified an issue relating to extremely high latency within our secondary DC that is causing service disruptions for approximately 25% of hosted services. You may be experiencing partial or complete disruption of service at this time. More updates to come shortly.
Brief Helpdesk ClosurePlanned Maintenance

Description

Out of respect and remembrance for those who lost their lives in the terrible events of Christchurch last week, Tomizone will be taking part in the nation-wide moment of silence this afternoon between 1:32 PM and 1:34 PM. We will not be taking support requests during this time and encourage you to join us and the rest of the nation in silence to pay respect to the victims of this tragedy.


Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary, Tomizone AU DC Primary


Schedule

March 22, 2019 01:32 - March 22, 2019 01:34 NZDT



March 22, 2019 13:38 NZDT
[Update] Services resume.

March 22, 2019 13:38 NZDT
[Update] Services resume.