We will be performing planned infrastructure maintenance on 11th August 2022 between 19:00 and 21:00.
Our engineers will be operating in the least disruptive way possible, though you may still experience brief periods where you cannot access your services.
We will perform our usual post-maintenance testing to ensure that services resume normally. If you encounter issues past 21:00 then please contact us via 09 451 9700 for assistance.
If you have questions about the nature of this maintenance, please contact us via email@example.com.
The Team @ Tomizone.
August 11, 2022 21:05 NZST
[Update] Maintenance is taking longer than expected this evening. As such, we are extending our estimated completion time to 22:30.
Thank you for understanding, apologies for the short notice and for any inconvenience caused.
The Team @ Tomizone.
Good day to all,
We will be conducting scheduled maintenance on the weekend.
We will be starting on Saturday Morning the 6th of August 2022 from 7 am & be complete by Sunday afternoon @ 14:00p.m. We will be rolling these as we progress & this window is an indication only.
We understand this is a tough time with patients requiring some urgent results however this work is critical to ensure compliance & performance.
We will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. During this cycle, there are updates for Evolution & Medtech32. Please make sure you read the release notes published by Medtech.
As always, please let us know of any weekend clinics over the weekend so that we can plan your practice maintenance to suit your operating hours accordingly
Please note for on-site non-hosted practices:
When logging into Medtech32 for the first time, please right click and run as an administrator.
Network status and maintenance schedules can be viewed here:
Tomizone Support Team
[Resolved] The final service was restored at 1:21 PM this afternoon. If you are still experiencing latent problems and haven't already alerted our team, please contact us via firstname.lastname@example.org or 09 451 9700.
August 5, 2022 12:41 NZST
[Monitoring] We have experienced a partial service disruption due to the failure of a networking appliance. The redundant appliance took ownership of any active workloads at the time, though a secondary issue that occurred shortly after that has impacted some clients' ability to access their services.
90% of services have already been restored and the remaining services are being returned online. If you are still experiencing an issue accessing your services, please contact us via email@example.com or 09 451 9700 and we will assist you.
xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services
Tomizone NZ DC Primary, Tomizone AU DC Primary
August 1, 2022 09:28 NZST
[Resolved] All power issues have been resolved
June 29, 2022 09:19 NZST
[Monitoring] We are monitoring the status after all power feeds were restored & we repaired any affected infrastructure overnight
Als an update from our data centre owner upstream
June 28, 2022 13:08 NZST
[Identified] Power has been restored & core systems are online, however, there may still be service issues. Please contact our helpdesk for any problems you do encounter so that we can resolve them as soon as possible.
Please see below update from our datacentre service provider here:
June 28, 2022 12:09 NZST
[Identified] We have had a scenario in which all redundant power feeds to our data centre have failed.
The Backup UPS units from supplied by the datacentre have not kicked in & are currently running on generator power.
Electricians from Vector are on site as well as data centre engineers from Voyager however, we are still experiencing rolling issues as they are attempting to restore services.
We will update this incident once we have more information available