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Tomizone NZ DC Primary, Tomizone NZ DC Secondary, Tomizone AU DC Primary
June 29, 2022 09:19 NZST
[Monitoring] We are monitoring the status after all power feeds were restored & we repaired any affected infrastructure overnight
Als an update from our data centre owner upstream
June 28, 2022 13:08 NZST
[Identified] Power has been restored & core systems are online, however, there may still be service issues. Please contact our helpdesk for any problems you do encounter so that we can resolve them as soon as possible.
Please see below update from our datacentre service provider here:
June 28, 2022 12:09 NZST
[Identified] We have had a scenario in which all redundant power feeds to our data centre have failed.
The Backup UPS units from supplied by the datacentre have not kicked in & are currently running on generator power.
Electricians from Vector are on site as well as data centre engineers from Voyager however, we are still experiencing rolling issues as they are attempting to restore services.
We will update this incident once we have more information available
Good day to all,
We will be conducting scheduled maintenance on the weekend.
We will be starting on Saturday Morning the 4th of June 2022 from 7 am & be complete by Sunday afternoon @ 12p.m. We will be rolling these as we progress & this window is an indication only
We understand this is a tough time with patients requiring some urgent results however this work is critical to ensure compiance & performance.
We will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. During this cycle, there are updates for Evolution & Medtech32. Please make sure you read the release notes published by Medtech.
As always, please let us know of any weekend clinics over the weekend so that we can plan your practice maintenance to suit your operating hours accordingly
Please note for on-site non-hosted practices:
When logging into Medtech32 for the first time, please right click and run as an administrator.
Network status and maintenance schedules can be viewed here:
Tomizone Support Team