All Systems Operational
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

0

Active Incidents

1

Incidents Last 30 Days

13

Incidents Last 365 Days

History (Last 30 days)

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 15th and 16th of February 2020. During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice Backup and Restore to suit your operating hours. Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary


Schedule

February 15, 2020 07:00 - February 16, 2020 11:00 NZDT



February 16, 2020 11:00 NZDT
[Update] Scheduled maintenance is complete.

February 15, 2020 07:00 NZDT
[Update] Scheduled maintenance is starting.

Incident Status

Partial Service Disruption


Components

Voice Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary




January 29, 2020 21:25 NZDT
[Resolved] Good evening, The upstream carrier has just advised of full-service restoration within New Zealand. We have just finished the validation of our own infrastructure to ensure that everything is operating as it was prior to this fault; It is. In the coming days, we will be reaching out to those affected to provide an RFO (Reason For Outage) from the upstream provider. For those interested, this document will provide further details into possible causes of the outage, a breakdown of what was done to achieve service restoration, and what will be done to prevent a repeat incident. Kind Regards, The Team @ Tomizone.

January 29, 2020 17:05 NZDT
[Identified] The latest update from the upstream carrier is as follows; "We are still working on restoration of full service, and are still looking for this to be completed sometime after 5PM. A further update will be provided in approximately 45 mins unless resolved prior to that time." Kind regards, The Team @ Tomizone.

January 29, 2020 15:25 NZDT
[Identified] The upstream carrier had initially advised that they were on-track for service restoration at 3:40 PM this afternoon, however, they have now updated their status stating that whilst partial restoration may occur around 4 PM this afternoon, full restoration should be not expected until after 5 PM this evening. Kind regards, The Team @ Tomizone.

January 29, 2020 14:44 NZDT
[Identified] The upstream provider has just advised that service restoration should take place within the next 60 minutes. Kind regards, The Team @ Tomizone.

January 29, 2020 14:06 NZDT
[Identified] The upstream carrier is still working to resolve the fault and apologizes for the delayed restoration. Updates from the carrier can be viewed directly via https://status.as45177.net/. Kind regards, The Team @ Tomizone.

January 29, 2020 11:43 NZDT
[Identified] The upstream carrier has isolated the fault and is working on restoring services. We still don't have a restoration ETA at this time. If you'd like to know more about this fault, please contact our support team on 0800 000 027 option #1. Further updates to come. Kind regards, The Team @ Tomizone.

January 29, 2020 11:12 NZDT
[Identified] An upstream carrier is currently experiencing a series of faults across their voice networks. These faults are impacting a small portion of our customers, meaning that some inbound and/or outbound calls may be failing. We have requested further information as to the nature of these faults, as well as an estimated time until service restoration. More information to come. Kind regards, The Team @ Tomizone.