Good day to all,
We will be conducting scheduled maintenance on the weekend of the 13th and 14th of July 2019.
During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance.
As always, please let us know of any weekend clinics over the weekend so that we can plan your practice Backup and Restore to suit your operating hours.
Network status and maintenance schedules can be viewed here:
Tomizone Support Team
xDSL/UFB Internet Services, Voice Services, Email Services
Tomizone NZ DC Secondary
June 27, 2019 18:39 NZST
[Resolved] Services have been restored.
We have concluded that the initial event was due to a software bug in one of our virtual firewall appliances.
We worked with the vendor to remediate the issue as quickly as possible and measures have been taken to mitigate this bug to prevent any potential reoccurrence.
We will continue to monitor the situation for the remainder of the evening and would like to apologize for any inconvenience this may have caused.
The Team @ Tomizone.
June 27, 2019 17:02 NZST
[Investigating] We have received notification of a partial outage at our secondary data centre.
Whilst this is primarily affecting voice customers hosted in this location, some email and data users may also be affected.
Our engineers are working to resolve this issue and a technician has been dispatched to the location should a physical presence be required.
Please don't hesitate to call us on 0800 000 027 or email us at firstname.lastname@example.org if you have any questions.
More updates to come.
We will be bringing our VoIP platform offline for ~2 hours to perform regular, scheduled maintenance to ensure that you are always receiving the best possible experience.
During this time, all voice services for all customers will be unavailable. If you absolutely cannot afford downtime during this maintenance window, please contact us at email@example.com and we can arrange an upstream diversion.