Partial Service Disruption
Tomizone NZ DC Primary, Tomizone NZ DC Secondary
January 29, 2020 21:25 NZDT
[Resolved] Good evening,
The upstream carrier has just advised of full-service restoration within New Zealand. We have just finished the validation of our own infrastructure to ensure that everything is operating as it was prior to this fault; It is.
In the coming days, we will be reaching out to those affected to provide an RFO (Reason For Outage) from the upstream provider. For those interested, this document will provide further details into possible causes of the outage, a breakdown of what was done to achieve service restoration, and what will be done to prevent a repeat incident.
Kind Regards,
The Team @ Tomizone.
January 29, 2020 17:05 NZDT
[Identified] The latest update from the upstream carrier is as follows;
"We are still working on restoration of full service, and are still looking for this to be completed sometime after 5PM. A further update will be provided in approximately 45 mins unless resolved prior to that time."
Kind regards,
The Team @ Tomizone.
January 29, 2020 15:25 NZDT
[Identified] The upstream carrier had initially advised that they were on-track for service restoration at 3:40 PM this afternoon, however, they have now updated their status stating that whilst partial restoration may occur around 4 PM this afternoon, full restoration should be not expected until after 5 PM this evening.
Kind regards,
The Team @ Tomizone.
January 29, 2020 14:44 NZDT
[Identified] The upstream provider has just advised that service restoration should take place within the next 60 minutes.
Kind regards,
The Team @ Tomizone.
January 29, 2020 14:06 NZDT
[Identified] The upstream carrier is still working to resolve the fault and apologizes for the delayed restoration. Updates from the carrier can be viewed directly via https://status.as45177.net/.
Kind regards,
The Team @ Tomizone.
January 29, 2020 11:43 NZDT
[Identified] The upstream carrier has isolated the fault and is working on restoring services. We still don't have a restoration ETA at this time. If you'd like to know more about this fault, please contact our support team on 0800 000 027 option #1.
Further updates to come.
Kind regards,
The Team @ Tomizone.
January 29, 2020 11:12 NZDT
[Identified] An upstream carrier is currently experiencing a series of faults across their voice networks. These faults are impacting a small portion of our customers, meaning that some inbound and/or outbound calls may be failing.
We have requested further information as to the nature of these faults, as well as an estimated time until service restoration. More information to come.
Kind regards,
The Team @ Tomizone.
