All Systems Operational
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

AWS EC2

AWS Route 53

AWS S3

Cloudflare

MS Office365

Scheduled Maintenance

Storage MaintenancePlanned Maintenance

Schedule

March 22, 2019 21:00 - 23:00 NZDT

Components

Email Services, Healthcare ICT Services

Locations

Tomizone NZ DC Primary

Description

In the interest of continued uptime, we will be performing maintenance on one of our storage networks this coming Friday evening. We are not expecting any disruption to services aside from slight performance degradation but are making customers aware of the event.
Medtech application updates, license renewals, database backup & restoresPlanned Maintenance

Schedule

March 23, 2019 08:00 - March 24, 2019 12:00 NZDT

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 23rd and 24th of March 2019. During this process we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend of 23rd and 24th March so that we can plan your practice Backup and Restore to suit your operating hours. We have noted times to most practices already, if you haven't notified us of any clinics happening this coming weekend please do so now. Medtech has identified an issue with 22.18 Build 6068, so we will be updating to Medtech 32 Build 6070 instead. The update schedule for Medtech evolution remains the same. Please note the Medtech32 22.18 Build 6070 Release notes and frequently asked questions below: https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech32-Version-22.18-Build-6070-Frequently-Asked-Questions.pdf https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech32-Version-22.18-Build-6070-Release-Notes.pdf Please note the Medtech Evolution 1.16.0.20 Release notes and frequently asked questions below: https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech-Evolution-General-Practice-Version-1.16-Build-1.16.0.20-Release-Notes.pdf https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech-Evolution-General-Practice-Version-1.16-Build-1.16.0.20-Frequently-Asked-Questions.pdf Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com

0

Active Incidents

2

Incidents Last 30 Days

6

Incidents Last 365 Days

History (Last 30 days)

Brief Helpdesk ClosurePlanned Maintenance

Description

Out of respect and remembrance for those who lost their lives in the terrible events of Christchurch last week, Tomizone will be taking part in the nation-wide moment of silence this afternoon between 1:32 PM and 1:34 PM. We will not be taking support requests during this time and encourage you to join us and the rest of the nation in silence to pay respect to the victims of this tragedy.


Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary, Tomizone AU DC Primary


Schedule

March 22, 2019 01:32 - March 22, 2019 01:34 NZDT


March 22, 2019 13:38 NZDT
[Update] Services resume.

March 22, 2019 13:38 NZDT
[Update] Services resume.
Medtech 32 LockupsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary



March 15, 2019 14:15 NZDT
[Resolved] The current issue has been resolved by the Ministry of Health and Medtech

March 15, 2019 13:14 NZDT
[Monitoring] MedTech has identified an issue with their 32bit client (EVO users not affected) due in part to issues that are affecting the Ministry of Health and in relation to the NES module again. More to follow. Tomizone Support Team support@tomizone.com
MedTech32 - Service DisruptionsService Disruption

Incident Status

Service Disruption


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary



March 11, 2019 14:10 NZDT
[Resolved] We have been advised that the MedTech issue has been resolved. Medtech should now be functioning correctly at your practice. We are waiting for a Reason for Outage (RFO) report from Medtech. If you are still experiencing any issues, please contact us on 0800 000 027.

March 11, 2019 13:18 NZDT
[Identified] MedTech has identified an issue with their 32bit client (EVO users not affected) due in part to issues that are affecting the Ministry of Health and in relation to the NES module. We are waiting for official correspondence and an incident report from MedTech. More updates to come.
Scheduled Maintenance - VoIP ServicesPlanned Maintenance

Description

We will be bringing our VoIP platform offline for ~2 hours to perform regular, scheduled maintenance to ensure that you are always receiving the best possible experience. During this time, all voice services for all customers will be unavailable. If you absolutely cannot afford downtime during this maintenance window, please contact us at support@tomizone.com and we can arrange an upstream diversion.


Components

Voice Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary


Schedule

February 28, 2019 01:00 - February 28, 2019 03:00 NZDT


February 28, 2019 03:08 NZDT
[Update] Scheduled maintenance has finished.

February 28, 2019 01:00 NZDT
[Update] Scheduled maintenance is starting.