All Systems Operational
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

AWS EC2

AWS Route 53

AWS S3

MS Office365

0

Active Incidents

1

Incidents Last 30 Days

11

Incidents Last 365 Days

History (Last 30 days)

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 13th and 14th of July 2019. During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice Backup and Restore to suit your operating hours. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary


Schedule

July 13, 2019 07:00 - July 13, 2019 23:00 NZST



July 13, 2019 23:00 NZST
[Update] Scheduled maintenance is complete.

July 13, 2019 07:00 NZST
[Update] Scheduled maintenance is starting.

Incident Status

Partial Service Disruption


Components

xDSL/UFB Internet Services, Voice Services, Email Services


Locations

Tomizone NZ DC Secondary




June 27, 2019 18:39 NZST
[Resolved] Services have been restored. We have concluded that the initial event was due to a software bug in one of our virtual firewall appliances. We worked with the vendor to remediate the issue as quickly as possible and measures have been taken to mitigate this bug to prevent any potential reoccurrence. We will continue to monitor the situation for the remainder of the evening and would like to apologize for any inconvenience this may have caused. Thanks, The Team @ Tomizone.

June 27, 2019 17:02 NZST
[Investigating] We have received notification of a partial outage at our secondary data centre. Whilst this is primarily affecting voice customers hosted in this location, some email and data users may also be affected. Our engineers are working to resolve this issue and a technician has been dispatched to the location should a physical presence be required. Please don't hesitate to call us on 0800 000 027 or email us at support@tomizone.com if you have any questions. More updates to come.

Description

We will be bringing our VoIP platform offline for ~2 hours to perform regular, scheduled maintenance to ensure that you are always receiving the best possible experience. During this time, all voice services for all customers will be unavailable. If you absolutely cannot afford downtime during this maintenance window, please contact us at support@tomizone.com and we can arrange an upstream diversion.


Components

Voice Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary


Schedule

June 21, 2019 22:00 - June 21, 2019 23:59 NZST



June 21, 2019 22:16 NZST
[Update] Scheduled maintenance has ended.

June 21, 2019 21:56 NZST
[Update] Scheduled maintenance has started.