Planned Maintenance In Progress
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Medtech Maintenance November 2023Planned Maintenance

Description

Good day to all, We will be conducting scheduled maintenance on the weekend. We will be starting on Friday Evening 11th of November 2023 from 18:30 p.m. & be complete by Saturday Morning @ 10:00 a.m. We will be rolling these as we progress & this window is an indication only. We understand this is a tough time with patients requiring some urgent results however this work is critical to ensure compliance & performance. We will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. During this cycle, there are updates for Evolution & Medtech32. Please make sure you read the release notes published by Medtech. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice maintenance to suit your operating hours accordingly Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. As a final critical note to Medtech Evolution customers, we will be deploying the V6.3 Update this weekend. It is a large update & we recommend that the release notes be read carefully. The release notes can be found on Medtech's portal here: https://insight.medtechglobal.com/ Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary

Schedule

November 10, 2023 18:30 - November 11, 2023 10:00 NZDT


November 10, 2023 19:41 NZDT
[Update] Maintenance has started

November 8, 2023 16:47 NZDT
[Update] Hi All Due to overwhelming response to Evo update 6.3. We will be deferring the update until December Medtech Maintenance cycle. We will still be running the normal maintenance (MIMS, backups and restores). If you would like the Evo update 6.3, please notify us as soon as possible. We will do this case by case.

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Planned Maintenance

External Services

AWS EC2

AWS Route 53

AWS S3

Azure

Cloudflare

Devoli

Duo

Google Cloud

MS Office365

0

Active Incidents

1

Incidents Last 30 Days

5

Incidents Last 365 Days

History (Last 30 days)

Notice of Data Centre Maintenance - 27/10 to 29/10Planned Maintenance

Description

We will be conducting data centre maintenance between Friday 27th October and Sunday 29th October. The work will be performed in three stages: 27/10 @ 8 PM to 28/10 @ 2 AM: Telephone systems and cloud servers will be unavailable throughout the duration of this maintenance window. 28/10 @ 1 PM to 28/10 @ 11 PM: Telephone systems and cloud servers will experience multiple, brief (15-20 minutes) service disruptions throughout the duration of this maintenance window, though will largely remain online and accessible for most clients. 29/10 @ 1 PM to 29/10 @ 6 PM: If required in order to address any outstanding tasks, telephone systems and cloud servers may experience 1-2 brief (15-20 minutes) service disruptions throughout the duration of this maintenance window, though will largely remain online and accessible for most clients. Network status updates and general maintenance schedules can be viewed at status.tomizone.com. If you have special requirements during any of these times or any questions about the nature of this work, please do not hesitate to contact us. Kind regards, Tomizone Support Team support@tomizone.com 0800 000 027


Components

Voice Services, Email Services, Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

October 27, 2023 20:00 - October 29, 2023 18:00 NZDT


October 31, 2023 09:00 NZDT
[Update] Monitoring has been completed. This maintenance event will now be marked complete.

October 30, 2023 01:30 NZDT
[Update] The maintenance has been completed. Monitoring will now begin.

October 27, 2023 20:30 NZDT
[Update] The maintenance has started.
Possible Disruption to HealthLink ServicesDegraded Performance

Incident Status

Degraded Performance


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary



October 30, 2023 15:20 NZDT
[Resolved] Healthlink services have been restored. If you are still experiencing issues when using the Healthlink network then please contact our service desk and we will be happy to assist you further. Thank you very much for your patience. Kind regards, Tomizone Support Team support@tomizone.com 0800 000 027

October 30, 2023 10:20 NZDT
[Identified] We have identified the issue and are working to resolve.

October 30, 2023 09:08 NZDT
[Investigating] We have received reports that some practices are unable to process messaging that requires the HealthLink network. An engineer has been dispatched and we have HealthLink on standby to assist.