Active Incident
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

Incident Status

Operational

Components

Voice Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary



January 25, 2021 23:26 NZDT
[Monitoring] Good evening, We have concluded our maintenance for this evening. We will continue to monitor this incident over the next 24-hours to ensure satisfactory performance of the platform. If you are still having trouble with your voice services, please call us on 0800 000 027 and use option #1 to speak with our support team. Alternatively, you can submit a ticket via email to support@tomizone.com and we will contact you. Thanks, The Team @ Tomizone.

January 25, 2021 18:56 NZDT
[Monitoring] Good evening, Services have been restored and we will continue to monitor the situation throughout the evening. We will be performing further maintenance on our voice cluster at 10 PM this evening. Some users may experience brief periods of service disruption during this time. We will continue to provide updates via this channel. Thanks, The Team @ Tomizone.

January 25, 2021 17:02 NZDT
[Identified] Good afternoon, We became aware of degraded performance on our voice cluster at 4:32 PM this afternoon and immediately began investigating. We are escalating this to a 'partial service disruption' as some users can no longer receive calls, whereas others are only seeing 'degraded performance' in the form of poor audio quality. We apologise for the inconvenience and will continue to provide updates, please subscribe to this page if you wish to be notified via email. Thanks, The Team @ Tomizone.

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

1

Active Incidents

1

Incidents Last 30 Days

6

Incidents Last 365 Days

History (Last 30 days)

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 6th and 7th of February 2021. During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. During this cycle, there are updates for Evolution & Medtech32. Please make sure you read the release notes published by Medtech. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice Backup and Restore to suit your operating hours. Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

February 6, 2021 07:00 - February 6, 2021 11:00 NZDT



February 6, 2021 11:00 NZDT
[Update] Scheduled maintenance is complete.

February 6, 2021 07:00 NZDT
[Update] Scheduled maintenance is starting.

Incident Status

Operational


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary




February 2, 2021 11:12 NZDT
[Resolved] Services have been restored

January 28, 2021 12:26 NZDT
[Monitoring] Good afternoon, All services are restored after we had an issue with our DFS file system. We do apologise for the inconvenience caused, we will follow up with an RFO after a post moretem in the following few days Kind regards, The Team @ Tomizone

January 28, 2021 09:00 NZDT
[Identified] We have identified a problem with DFS namespaces and are currently restoring from backup

January 28, 2021 08:53 NZDT
[Investigating] There is an issue opening files on the file server causing problems opening Medtech and shared files, we are currently investigaating the issue