xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services
Tomizone NZ DC Primary, Tomizone NZ DC Secondary, Tomizone AU DC Primary
October 24, 2018 13:59 NZDT
[Resolved] Upstream provider have resolved their network issues.
October 19, 2018 14:10 NZDT
[Monitoring] To our valued customers,
The HD NOC team is performing unplanned emergency maintenance to restore stability to our network. While normally we would not perform such a disruptive procedure, the unexpected failure of a linecard, route processor & backplane in one of our core routers has left us with no choice.
This will begin at 2pm and will end with our next NOC blast.
During this period we expect most services to see no disruption, however there may be some customers that are affected while the network converges, and traffic switches over to a different path. We apologise in advance for any such disruption.
There have been some sporadic reports of service disruptions this morning and these are related to the equipment failure. The full HD NOC team as well as contract CCIE engineers are on site to deal with any issues as they arise.