All Systems Operational
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

AWS EC2

AWS Route 53

AWS S3

Azure

Cloudflare

Devoli

MS Office365

Scheduled Maintenance

Hazard Notice - Data Centre MaintenancePlanned Maintenance

Schedule

August 11, 2022 19:00 - 21:00 NZST

Components

Voice Services, Email Services, Healthcare ICT Services

Locations

Tomizone NZ DC Primary

Description

We will be performing planned infrastructure maintenance on 11th August 2022 between 19:00 and 21:00. Our engineers will be operating in the least disruptive way possible, though you may still experience brief periods where you cannot access your services. We will perform our usual post-maintenance testing to ensure that services resume normally. If you encounter issues past 21:00 then please contact us via 09 451 9700 for assistance. If you have questions about the nature of this maintenance, please contact us via support@tomizone.com. Kind regards, The Team @ Tomizone.

August 11, 2022 21:05 NZST
[Update] Maintenance is taking longer than expected this evening. As such, we are extending our estimated completion time to 22:30. Thank you for understanding, apologies for the short notice and for any inconvenience caused. Kind regards, The Team @ Tomizone.

0

Active Incidents

1

Incidents Last 30 Days

6

Incidents Last 365 Days

History (Last 30 days)

Medtech Maintenance August 2022Planned Maintenance

Description

Good day to all, We will be conducting scheduled maintenance on the weekend. We will be starting on Saturday Morning the 6th of August 2022 from 7 am & be complete by Sunday afternoon @ 14:00p.m. We will be rolling these as we progress & this window is an indication only. We understand this is a tough time with patients requiring some urgent results however this work is critical to ensure compliance & performance. We will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. During this cycle, there are updates for Evolution & Medtech32. Please make sure you read the release notes published by Medtech. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice maintenance to suit your operating hours accordingly Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

August 6, 2022 07:00 - August 7, 2022 14:00 NZST


August 7, 2022 14:00 NZST
[Update] Scheduled maintenance is complete.

August 6, 2022 07:00 NZST
[Update] Scheduled maintenance is starting.
Service Disruption (5th August 2022)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Voice Services, Email Services, Healthcare ICT Services


Locations

Tomizone NZ DC Primary



August 5, 2022 13:36 NZST
[Resolved] The final service was restored at 1:21 PM this afternoon. If you are still experiencing latent problems and haven't already alerted our team, please contact us via support@tomizone.com or 09 451 9700.

August 5, 2022 12:41 NZST
[Monitoring] We have experienced a partial service disruption due to the failure of a networking appliance. The redundant appliance took ownership of any active workloads at the time, though a secondary issue that occurred shortly after that has impacted some clients' ability to access their services. 90% of services have already been restored and the remaining services are being returned online. If you are still experiencing an issue accessing your services, please contact us via support@tomizone.com or 09 451 9700 and we will assist you.
Data Centre Power IssuesService Disruption

Incident Status

Service Disruption


Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services


Locations

Tomizone NZ DC Primary, Tomizone AU DC Primary



August 1, 2022 09:28 NZST
[Resolved] All power issues have been resolved

June 29, 2022 09:19 NZST
[Monitoring] We are monitoring the status after all power feeds were restored & we repaired any affected infrastructure overnight Als an update from our data centre owner upstream https://status.voyager.nz/incidents/gdkv1cffgzy3

June 28, 2022 13:08 NZST
[Identified] Power has been restored & core systems are online, however, there may still be service issues. Please contact our helpdesk for any problems you do encounter so that we can resolve them as soon as possible. Please see below update from our datacentre service provider here: https://status.voyager.nz/incidents/gdkv1cffgzy3

June 28, 2022 12:09 NZST
[Identified] We have had a scenario in which all redundant power feeds to our data centre have failed. The Backup UPS units from supplied by the datacentre have not kicked in & are currently running on generator power. Electricians from Vector are on site as well as data centre engineers from Voyager however, we are still experiencing rolling issues as they are attempting to restore services. We will update this incident once we have more information available