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Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

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Healthcare ICT Services




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External Services

0

Active Incidents

1

Incidents Last 30 Days

9

Incidents Last 365 Days

History (Last 30 days)

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 8th and 9th of August 2020. During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice Backup and Restore to suit your operating hours. Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

August 8, 2020 07:00 - August 9, 2020 12:00 NZST



August 12, 2020 09:53 NZST
[Update] Completed

August 8, 2020 08:18 NZST
[Update] Maintenance has started

Incident Status

Degraded Performance


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary




August 4, 2020 11:15 NZST
[Resolved] The Ministry of Health have advised that all Connected Health services are now available. Practices should now be able to use NES, NHI, eSAM, Electronic Health Authorities and HealthLink services. Kind Regards The Tomizone Support Team

August 4, 2020 09:11 NZST
[Monitoring] The Ministry of Health are currently experiencing an unplanned outage which is resulting in Connected Health services being unavailable and causing degraded performance in Medtech as well as MyPractice. Practices will experience issues with NES, NHI, eSAM, Electronic Health Authorities and HealthLink. The Ministry of Health is investigating the issue as a priority and will provide an update as soon as service has been restored, or has an estimated return of service time. We will provide an update on this issue once information is received from the Ministry of Health. Kind Regards The Tomizone Support Team