Tomizone Network Status

Active Incident

Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

[Voice Services] Upstream Faults - Partial Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Voice Services

Locations

Tomizone NZ DC Primary

March 23, 2020 15:57 NZDT

[Monitoring] Good afternoon, Communications infrastructure in and around the wider Auckland area is currently overloaded. We're seeing disruptions with telecommunications services, in particular, mobile networks that are unable to serve 3G and 4G clients. Please keep these disruptions in mind if you are receiving reports of calls not reaching your phone system, or if you find yourself unable to establish an outbound call to these networks. We are trying to reach upstream carriers for more information but have been unable to do so at this time. For your information, our infrastructure is seeing four times the typical utilization for a standard weekday, however, we are coping with this influx. We have dedicated additional resources to ensure the continuity of our communications platform, however, at this time we do not have any internal faults to report. Please also be advised that our service desk team are inundated with requests and whilst we are doing our absolute best to assist with your enquiry in a timely fashion, there may be some delays. If you have any questions or concerns, please do not hesitate to email us at support@tomizone.com and we will get back to you as soon as we can. You can also reach us via 0800 000 027, however, we ask that you reserve phone calls for urgent matters and seek to handle everything else via email until these disruptions clear. Kind regards, The Team @ Tomizone.

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