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Active Incidents

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Incidents Last 30 Days

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Incidents Last 365 Days

History (Last 30 days)

UPS-B - Critical Event - Incident caused by upstream providerService Disruption

Incident Status

Service Disruption


Components

xDSL/UFB Internet Services, Voice Services, Email Services, Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Post-Mortem

https://hd.net.nz/serverstatus.php


May 25, 2020 17:50 NZST
[Resolved] This incident has been resolved.

May 25, 2020 08:35 NZST
[Monitoring] All services were restored at 3 PM yesterday afternoon. We are still monitoring the situation and intend to publish an RFO over the coming days as more information becomes available.

May 24, 2020 12:48 NZST
[Investigating] From our upstream provider: Affected Services - Customers drawing power from B UPS Feed. We have 3 UPS's providing power to 3 feeds called A, B, and C UPS. This event only impacts customers drawing power from the B feed. Impact - Customers running on single UPS-B power feeds are now subject to the stability of the power grid until this window ends, at this stage engineers are making a plan to get bring online protected B Power on Monday 25th. 6:59AM - UPS B is in bypass mode - B Power Restored - PDU's running from UPS B are now running from non-protected mains power. 6:00AM - Systems Team are assessing servers & services which are affected and moving their plugs to new PDU's on other UPS feeds and restoring hard down services. 5:44 AM - Called UPS/Power engineer. 5:15 AM - Engineer onsite, investigating. 4:50 AM - Critical Event - UPS B Faulted and is Hard Down - This has affected Servers/network devices which only have single power connected to B feed PDU's in some racks.
Medtech Backup & Restore, Data Maintenance. Update 22.20 Build 6477Planned Maintenance

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 9th and 10th of May 2020. During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. Medtech32 Version 22.20 Build 6477 As always, please let us know of any weekend clinics over the weekend so that we can plan your practice Backup and Restore to suit your operating hours. Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

May 9, 2020 07:30 - May 10, 2020 12:00 NZST


May 10, 2020 12:00 NZST
[Update] Scheduled maintenance is complete.

May 9, 2020 07:30 NZST
[Update] Scheduled maintenance is starting.