All Systems Operational
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

AWS EC2

AWS Route 53

AWS S3

Azure

Cloudflare

MS Office365

Scheduled Maintenance

Storage MaintenancePlanned Maintenance

Schedule

March 22, 2019 21:00 - 23:00 NZDT

Components

Email Services, Healthcare ICT Services

Locations

Tomizone NZ DC Primary

Description

In the interest of continued uptime, we will be performing maintenance on one of our storage networks this coming Friday evening. We are not expecting any disruption to services aside from slight performance degradation but are making customers aware of the event.
Medtech application updates, license renewals, database backup & restoresPlanned Maintenance

Schedule

March 23, 2019 08:00 - March 24, 2019 12:00 NZDT

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 23rd and 24th of March 2019. During this process we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend of 23rd and 24th March so that we can plan your practice Backup and Restore to suit your operating hours. We have noted times to most practices already, if you haven't notified us of any clinics happening this coming weekend please do so now. Medtech has identified an issue with 22.18 Build 6068, so we will be updating to Medtech 32 Build 6070 instead. The update schedule for Medtech evolution remains the same. Please note the Medtech32 22.18 Build 6070 Release notes and frequently asked questions below: https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech32-Version-22.18-Build-6070-Frequently-Asked-Questions.pdf https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech32-Version-22.18-Build-6070-Release-Notes.pdf Please note the Medtech Evolution 1.16.0.20 Release notes and frequently asked questions below: https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech-Evolution-General-Practice-Version-1.16-Build-1.16.0.20-Release-Notes.pdf https://medtech.b-cdn.net/wp-content/uploads/2019/03/Medtech-Evolution-General-Practice-Version-1.16-Build-1.16.0.20-Frequently-Asked-Questions.pdf Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com
Medtech 32 22.18 6083, software bug resolutions Planned Maintenance

Schedule

April 4, 2019 19:00 - 23:00 NZDT

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary

Description

Good day to all, Medtech has identified a few critical problems with Medtch32 22.18 Build 6070, so we will be performing unscheduled maintenance updating to 22.18 6083 resolving the below issues after we have conducted testing confirming the release is stable: Version 22.18 Build 6083 (March 2019) Description of Resolution 1. Fixes an issue that was causing Inbox and RSD files imported via the GP2GP Patient Record Import are not displayed correcting in the Patient Inbox. 2. Fixes an issue where the Quick Bill screen was not displaying service fees correctly. 3. Fixes an issue where in a specific workflow scenario filed NES Notifications in the Patient Inbox were displaying a different patient’s notification. 4. Fixes an issue where a number of practices have been receiving a Maximum User Count Exceeded error message. 5. Fixes an issue where the message, Patient eligibility for service is UNKNOWN, are you sure you want to enrol them?, is displayed when completing a Full Enrolment for a patient with an Enrolment Status of ‘Newborn Preliminary Enrolment’. We will be conducting the work this evening from 7 p.m. onwards, at this time users will not be able to access any Medtech services and we do apologise for the disruption of service. Please let us know of you have any questions Kind regards, Tomizone Support support@tomizone.comm 0800 000 027
Medtech Backup & Restore, Data MaintenancePlanned Maintenance

Schedule

May 4, 2019 07:15 - May 5, 2019 14:00 NZST

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 4th and 5th of May 2019. During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend of 4th and 5th May so that we can plan your practice Backup and Restore to suit your operating hours. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com

0

Active Incidents

2

Incidents Last 30 Days

9

Incidents Last 365 Days

History (Last 30 days)

Voice OutageOperational

Incident Status

Operational


Components

Voice Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary



May 10, 2019 09:23 NZST
[Resolved] Engineers have confirmed the disruption of service is now resolved. Please try re-register the devices if issues persist. Some SIP devices may also require a reboot.

May 10, 2019 09:12 NZST
[Investigating] We are currently experiencing upstream service issues on our voice platform caused by an upstream service provider. Engineers are currently investigating the incident. More to follow
Issues with Office 365 and affiliated Microsoft Online ServicesOperational

Incident Status

Operational


Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary, Tomizone AU DC Primary



May 3, 2019 11:27 NZST
[Resolved] AZURE Support : "Engineers have identified the underlying root cause as an incorrect name server delegation issue. Mitigation has been applied, and most services have recovered, with the exception of a small subset of services who may still experience some impact." All helpdesk operations have returned back to normal. Kind regards, The Tomizone Support Team support@tomizone.com 0800 000 027

May 3, 2019 09:00 NZST
[Monitoring] Good morning, Microsoft has identified global connectivity issues on their Azure back end. Services like e-mail, Microsoft Teams, Skype, Skype for Business and Office 365 are collectively affected. Quoted from Microsoft "Status page update and scores on the doors are: Azure is suffering global intermittent connectivity failures in its network infrastructure, engineers are aware of intermittent connectivity issues with Azure Services. More information will be provided as events warrant" Please see the below link for the current status. https://azure.microsoft.com/en-us/status/ The Tomizone HelpDesk is affected by this outage, we are currently only accepting phone calls as forms of service requests due to the nature of this outage. Our local cloud services are unaffected by this outage and both data centres are currently operational. Thank you for your understanding. Kind regards, The Tomizone Support Team 0800 000 027