Active Incident
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz
Power issues at DataCentreDegraded Performance

Incident Status

Degraded Performance

Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary, Tomizone AU DC Primary



June 29, 2022 09:19 NZST
[Monitoring] We are monitoring the status after all power feeds were restored & we repaired any affected infrastructure overnight Als an update from our data centre owner upstream https://status.voyager.nz/incidents/gdkv1cffgzy3

June 28, 2022 13:08 NZST
[Identified] Power has been restored & core systems are online, however, there may still be service issues. Please contact our helpdesk for any problems you do encounter so that we can resolve them as soon as possible. Please see below update from our datacentre service provider here: https://status.voyager.nz/incidents/gdkv1cffgzy3

June 28, 2022 12:09 NZST
[Identified] We have had a scenario in which all redundant power feeds to our data centre have failed. The Backup UPS units from supplied by the datacentre have not kicked in & are currently running on generator power. Electricians from Vector are on site as well as data centre engineers from Voyager however, we are still experiencing rolling issues as they are attempting to restore services. We will update this incident once we have more information available

xDSL/UFB Internet Services




Degraded Performance

Voice Services




Degraded Performance

WiFi Services




Degraded Performance

Email Services




Degraded Performance

Healthcare ICT Services




Degraded Performance

Digital Signage Services




Degraded Performance

Alarm Monitoring Services




Degraded Performance

External Services

1

Active Incidents

2

Incidents Last 30 Days

5

Incidents Last 365 Days

History (Last 30 days)

Datacentre OutageService Disruption

Incident Status

Service Disruption


Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services, Digital Signage Services, Alarm Monitoring Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary, Tomizone AU DC Primary




June 13, 2022 19:24 NZST
[Resolved] Power and all systems have been fully restored. will continue to monitor all systems

June 13, 2022 18:07 NZST
[Monitoring] Datacentre Engineers are in progress to move power feeds

June 13, 2022 13:47 NZST
[Identified] UPS B outage. Datacentre engineers are moving power to UPS A. This is scheduled for 5.30pm - 6.00pm. Will keep updating on the situation as it goes

Description

Good day to all, We will be conducting scheduled maintenance on the weekend. We will be starting on Saturday Morning the 4th of June 2022 from 7 am & be complete by Sunday afternoon @ 12p.m. We will be rolling these as we progress & this window is an indication only We understand this is a tough time with patients requiring some urgent results however this work is critical to ensure compiance & performance. We will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. During this cycle, there are updates for Evolution & Medtech32. Please make sure you read the release notes published by Medtech. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice maintenance to suit your operating hours accordingly Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

June 4, 2022 07:00 - June 5, 2022 15:00 NZST



June 5, 2022 15:00 NZST
[Update] Scheduled maintenance is complete.

June 4, 2022 07:00 NZST
[Update] Scheduled maintenance is starting.