Planned Maintenance In Progress
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

Description

Good day to all, We will be conducting scheduled maintenance on the weekend of the 14th and 15th of September 2019. During this process, we will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice Backup and Restore to suit your operating hours. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary

Schedule

September 14, 2019 07:00 - September 15, 2019 03:00 NZST



September 14, 2019 08:42 NZST
[Update] Maintenance has started

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Planned Maintenance

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

0

Active Incidents

1

Incidents Last 30 Days

10

Incidents Last 365 Days

History (Last 30 days)

Incident Status

Partial Service Disruption


Components

xDSL/UFB Internet Services


Locations

Tomizone NZ DC Primary, Tomizone NZ DC Secondary




September 5, 2019 13:52 NZST
[Resolved] All issues have been resolved. We will continue to monitor the situation and present those affected with an upstream RFO once it is published. Thanks, The Team @ Tomizone.

September 5, 2019 12:05 NZST
[Monitoring] Services were migrated across to a backup feed and started to come back online around 11 AM, however, the restoration is still ongoing. Please contact us if you are still affected or experience futher disruptions over the course of the day. Phone - 0800 000 027 Email - support@tomizone.com Thanks, The Team @ Tomizone.

September 5, 2019 09:56 NZST
[Identified] Latest update from our service partner: "We are aware of an outage affecting our BNG. All the connections to it have been moved to a backup BNG. There is still a delay being experienced with RADIUS authentication. It is being investigated by senior engineers." More updates to come. Thanks, The Team @ Tomizone.

September 5, 2019 09:45 NZST
[Identified] Some customers in the greater Auckland area may be experiencing a fibre outage. Our service partner acknowledged the fault at 9:15 AM this morning and engineers are already working towards service restoration. We will continue to provide updates as they become available, alternatively, you can check https://www.vocus.co.nz/networkstatus for updates also. If you have been affected by this fault, please contact us on 0800 000 027 or email us at support@tomizone.com. Thanks, The Team @ Tomizone.