Active Incident
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz
Medtech EVO SQL Stability errorOperational

Incident Status

Operational

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary


June 16, 2026 10:10 NZST
MONITORING

We have resolved the problem as it was caused by an error from the ACC Subsidy update module creating a sync conflict. We have resolved this but will continue to monitor for problems

June 16, 2026 09:57 NZST
INVESTIGATING

We have been made awre of and are investigating a database stability error on Medtech Evolution. We will advise more once we have an update

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

External Services

AWS EC2

AWS Route 53

AWS S3

Azure

Cloudflare

Devoli

Duo

Google Cloud

MS Office365

Scheduled Maintenance

Medtech Evolution 9.0.0.64 Upgrade (Please read carefully)Planned Maintenance

Schedule

July 3, 2026 18:30 - July 4, 2026 01:00 NZST

Components

Healthcare ICT Services

Locations

Tomizone NZ DC Primary

Description

We will be conducting scheduled maintenance on the weekend. We will be starting on Friday Evening 3rd of July 2026 from 18:30 p.m. & be complete by Saturday Morning @ 1:00 a.m. We will be rolling these as we progress & this window is an indication only. During this cycle, there are no updates other than MIMS for Medtech32 & VIP.net. All Medtech Evolution Customers will be upgraded to the latest version 9.0.0.64. As there are changes being made, please ensure you have read the release notes that have been published by Medtech Global. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice maintenance to suit your operating hours accordingly Before upgrading to Version 9.0, practices must finalise and send all outstanding immunisation claims. Set the period ending date to the date of upgrade (today's date) and confirm all claims have been sent successfully. Immunisation claims that have not been submitted prior to upgrade may require manual review. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com

1

Active Incidents

1

Incidents Last 30 Days

5

Incidents Last 365 Days

History (Last 30 days)

Disruption to Voice ServicesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services


Locations

Tomizone NZ DC Primary, Tomizone AU DC Primary



June 16, 2026 09:56 NZST
RESOLVED

Incident resolved

April 24, 2026 09:03 NZST
MONITORING

We have resolved the issue currently impacting inbound calling, but are still in the process of identifying the cause. We will update with the appropriate information when the cause has been identified. If you are still experiencing problems, please notify us @ support@tomizone.com

April 24, 2026 08:42 NZST
IDENTIFIED

We have identified an issue upstream that is preventing inbound calls from arriving to our network. The primary symptom is a busy tone/signal when dialing a number on our network. Engineers are already working towards resolution. If you would like calls to be forwarded to mobile in the meantime, please email us via support@tomizone.com with your request. Thank you, Tomizone Support